Comments on: Saeco 21103 Royal Professional Fully Automatic Espresso Machine, Silver and Blue

By: Yule

Yule — Sat, 15 Aug 2009 05:03:53 +0000

5.0 out of 5 stars
Saeco Royal Professional
I’ve had one of these for a couple of years and use it 4 or 5 times a day. Generally it’s excellent, though I have a few little complaints.

By: Ripley

Ripley — Sat, 15 Aug 2009 02:19:11 +0000

Very disappointing. We were convinced by the positive reviews from others so we went ahead after much research and ordered this espresso machine. it arrived, didn't work (electronics problem) and the friendly Saeco customer service person told us to simply return it. This is our second attempt with a Saeco product and we have now given up on this brand. The first try was with a factory refurbished machine which never worked despite the fact that we went the extra mile and sent it back to the Saeco factory only to have it returned in the same inoperable condition. The Saeco 21103 Royal Professional was our second attempt, this time we got a totally new machine. The result was the same: a machine that didn't even begin to work.
Thank heaven for Amazon and its splendid return policy. Save yourself the hassle and pass on this one.

By: Wilton

Wilton — Sat, 15 Aug 2009 01:59:14 +0000

This coffee maker makes excellent coffee and is able to make it quickly enough to safisfy 25 thirsty employees! The milk steamer is quick and efficient too!

By: Nell

Nell — Sat, 15 Aug 2009 00:47:17 +0000

5.0 out of 5 stars
Saeco Royal Professional is a great machine
When our Saeco Vienna died, we were frankly desparate for an new machine. The Royal Professional (new) was available from Amazon for $900 including shipping and looked to be a…

By: Kylar

Kylar — Sat, 15 Aug 2009 00:34:28 +0000

1.0 out of 5 stars Didn't Work Right Out of the Box
Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful...

By: Yasma

Yasma — Fri, 14 Aug 2009 23:16:57 +0000

Unlike the review below we’ve been lucky in that we’ve had no problems with our unit.

It’s been exactly 3 years since we purchased our machine and we haven’t looked back. The machine was bought as we were spending $40-50 a week at Starbucks. Now we use organic milk and beans and make our own latte’s at home.

The machine is super easy to use. There are various settings for the grinding and dose of coffee. I just set the dose on max and change the grind depending on what beans I use. The machine gives you 3 sizes of coffee depending on what you want. The steam wand works well but can only be used after coffee dispensing is finished. It takes 15-25sec for the steam wand to really start.. steaming. The cappuchinore on my machine doesn’t work but I only tried to use it after we had the machine for 2 years so I’m not bothered too much. I also have the direct water connection to my reverse osmosis system. So I haven’t had to de-scale yet and might never need to.
Another useful item is the rinsing cycle where the machine runs hot water through itself for 10mins. At the end you get to see how much “dirt” was cleaned out. Quite satisfying
The machine also has some idiot proof features. One is when you put in pre-ground coffee but then press the coffee button instead of the pre-ground button first. The machine makes some funky noises but then dumps everything out. I’m not proud to say I’ve done this more than once….

Overall through it’s the best $$$ I’ve ever spent and would highly recommend this machine. It might not be the cheapest (or most expensive!) but you get what you pay for!

p.s. the coffee is amazing!!!!!!!!!